General Terms and Conditions of the online store slo12.run

The general terms and conditions of the online store https://slo12.run are compiled in accordance with the Consumer Protection Act. The online store https://slo12.run is managed by the Athletic Club Ultramarathon Slovenia (Dunajska cesta 156, Ljubljana).

Availability of information

The seller undertakes to provide the buyer with the following information at any time:
1. company identity (company name and registered office, register number)
2. contact details enabling the user to communicate with the provider,
3. essential characteristics of the goods,
4. conditions, costs and possible methods delivery of goods,
5. clearly and unambiguously determined prices,
6. possible methods of payment,
7. time validity of the offer and conditions and deadlines for withdrawal from the contract,
8. appeal procedure.
The General Terms and Conditions are valid on all pages of the online store and take effect as soon as you enter it. We reserve the right to make any changes, in part or in full, to any part of the General Terms and Conditions without prior notice. The changes are valid from the moment of publication. We do not commit ourselves to the correctness and completeness of the data on the e-commerce pages, nor do we commit ourselves to the correctness and completeness of the textual, pictorial material. The photo and the actual appearance of the item may differ. By confirming the order, each customer agrees to the terms of business and use.

Delivery times

Delivery time for products in stock is usually 5-8 days. If the delivery time is exceptionally longer, we will notify you within 24 hours. For products that are not in stock, the delivery time is longer and lasts from 20 days to 30 days or exceptionally even longer. We suggest that you contact us at ak@ultramaraton.si when ordering products that are not in stock, and we will be happy to let you know when the desired products will be available.

Purchase process

Click on the (Add to cart) button to add items to the cart. Find out the total purchase amount and shipping cost here. When you have finished collecting items, you enter the order data, your personal data and you are already in the ordering phase. You must agree to the general terms of use at the time of purchase. Please be precise when entering data. Once again, check the correctness of your submitted data, the items you will order and complete the purchase by clicking on Order. You will receive a notification of your purchase in your e-mail, which is also a confirmation that we have received your order. The contract for the purchase of ordered items between the buyer and the seller is irrevocably concluded at this stage.


The purchase order is concluded in the Slovenian language and is binding on both the buyer and the seller. Ordering takes place online 24 hours a day, every day of the year. After placing the order, the buyer receives a notification by e-mail that the order has been accepted. It lists the products and quantities selected by the customer. Accepted orders are considered irrevocable and will be executed. We reserve the right to withdraw from the execution of the order, in cases where the ordered products are not in stock and there was a technical or other error in entering the stock. Partial or complete withdrawal from the order may also occur in the event that there is an obvious error in the price list or the purchase order has not been fulfilled in accordance with the general conditions.


You do not need to log in to the online store https://slo12.run. To make a purchase, you must enter the correct information when placing your order.

Methods of payment

Customers pay for the order on TRR AK Ultramaraton Slovenija. Only a lump sum payment is possible. Please let us know if you have not received any notification from us and more than three business days have elapsed since your purchase. We will execute the order after receiving payment on our bank account. For faster processing, you can inform us after the payment to our e-mail address ak@ultramaraton.si


All prices are expressed in EUR (euros). Prices are valid at the time of order confirmation (purchase completion). Prices are valid in case of payment as stated in the Method of payment, under the above conditions. Prices are valid only for purchases through the online store https://slo12.run. In the event that the price of the item changes during the processing of the order, the seller will notify the buyer. The seller will do his best in any case to provide the buyer with a lower price or. offer an appropriate solution that will be to the mutual satisfaction. All prices of products in the online store slo12.run are final prices and already include VAT (22%).


The cost of delivery in Slovenia is € 5, and in the case of sending abroad, the cost of delivery is € 10. Upon receipt of the delivered goods, you will also receive an original invoice with all the information and in accordance with the terms of sale published on this page and confirmed when placing the order. The seller is not responsible for delays by the postal service provider or for damage to the packaging. The buyer should inspect the received goods immediately and, in the event of any damage, immediately contact the postal service provider, where together with the customer they draw up a report on the damage to the shipment.
By agreement, personal collection is also possible, so in this case contact us at ak@ultramaraton.si.

Data security – 100% secure purchase

The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data, orders and payments. The sales contract (order) is stored in electronic form on the provider’s server.

Return of goods and complaints

In accordance with the provisions of 43.č. of the Consumer Protection Act (ZvPot), the consumer has the right to notify the company within fourteen (14) days of receipt of the goods that he withdraws from the order / contract to the contact email address ak@ultramaraton.si, without having to state the reason for your decision.
A message is considered timely if it is submitted within 14 days in writing or by email. Return shipment of returned goods to the headquarters of the club AK Ultramaraton Slovenia, Dunajska cesta 156, 1000 Ljubljana, must be submitted as a RECOMMENDED shipment within 30 days. The only cost borne by the consumer in connection with the withdrawal is the direct cost of returning the goods. Products must be unused, undamaged and in the original packaging with all attached documentation. The bidder is not obliged to accept redemption shipments or shipments that do not meet the bidder’s general terms and conditions. In the case of a justified complaint, the customer has the option to exchange the product for the same or similar, replace it with another from the offer or decide to pay the purchase price and transfer it to his bank account.
Upon receipt of unused, undamaged goods in the same quantity and in the original packaging, we will refund the payments made in accordance with the law (as soon as possible, but no later than within 15 days of receipt of the goods). When returning the goods, please also send us the invoice for the goods and personal data and the transaction account where you want the payment to be returned.


If you need any information or assistance with the online offer, ordering, delivery, use of the website or return of goods, you can contact us (ak@ultramaraton.si).

Complaints and disputes

The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an effective complaint handling system and to designate a person with whom, in the event of problems, the customer can contact by telephone or e-mail. The complaint is submitted via the e-mail address ak@ultramaraton.si. The appeal procedure is confidential.
The provider is aware that the essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably.

Protection of personal data

The provider undertakes to permanently protect all personal data of the user. The provider will use personal data exclusively for the purpose of fulfilling the order (sending information material, offers, invoices) and other necessary communication. Only authorized persons of our company have access to the data. The website provider reserves the right to disclose information when disclosure is required by law or when it is necessary to protect the legal rights of others.

Advertising emails

By purchasing in the online store, the user automatically allows the receipt of e-mails. The user agrees that we periodically inform him about news in the offer and promotions. The provider undertakes not to misuse or pass on the user’s e-mail address to a third party in any way. If you want us to delete your personal data from the collection of personal data of users of the website, let us know at the e-mail address ak@ultramaraton.si.


Cookies are text files uploaded to your computer by a web server. Cookies do not contain any information that could be used to identify you. With the help of cookies, the server knows that you have returned to the website, which we can take advantage of to customize the website to the user.
Most browsers automatically accept cookies. If you do not want to accept them or you want to be notified before a cookie is loaded on your computer, you can specify this in your browser settings.

Conflict solving

The agreement on the acceptance of these general terms and conditions was concluded in Ljubljana, Republic of Slovenia. The exclusive law of the Republic of Slovenia shall apply to disputes arising from the use of the website services. All parties to the contract, regardless of their actual geographical location, nationality or affiliation, agree that within this service they are bound exclusively by the law of the Republic of Slovenia. Disputes relating to this Agreement shall not be subject to the provisions of the UN Convention on Contracts for the International Sale of Goods. All disputes and legal proceedings related to this agreement, the use of the service and the operation of the service are the sole jurisdiction of the court in Ljubljana.

Basic data

Athletic Club Ultramarathon Slovenia
Dunajska cesta 156
1000 Ljubljana

Tax number: 22037594
Registration number: 4119797000 
Business account opened with Delavska hranilnica: IBAN SI56 6100 0002 3674 652
VAT payer  : No
Date of entry: 16 January 2020

We wish you a pleasant shopping in the online store slo12.run!

Date: July 13, 2021
AK Ultramarathon Slovenia